TERMS OF USE
Last updated: December 2023
- ABOUT ΑΝΑΖΩ AND TERMS OF USE
These terms apply to ΑΝΑΖΟ G.P with registered address ΑΝΑΖΟ G.P, MOUNT ATHOS, SAMARADIKO BUILDING, KARYES 603 86.
These terms of use (“Terms of Use”) govern your use of ΑΝΑΖΩ website and mobile applications. In these Terms of Use, we use the term ΑΝΑΖΩ (and “we”, “us” and “our”) to refer to brand ΑΝΑΖΩ at the registered address above and its affiliates. The term “website” refers to the online website.
Please read these Terms of Use carefully before using the website. By using the website, you signify your assent and agreement to these Terms of Use. If you do not agree to these Terms of Use, then you are not authorised to continue use of the website.
- UPDATES TO THESE TERMS OF USE
We may make changes from time to time to these Terms of Use so please check back regularly to keep informed of updates. The latest version of these Terms of Use will always be available on the website. Any new version of these Terms of Use shall take effect and will govern the use of the website and your relationship with us immediately upon the date of posting. By continuing to use the website, you agree to be bound by the terms of these updates and amendments.
- PRIVACY POLICY
Our data collection practices on the website, such as the types of information we collect regarding visitors to the website and the ways in which we may use that information, are governed by the terms of our Privacy Policy.
- COOKIES
ΑΝΑΖΩ website uses ‘cookies’, i.e. small data files that are stored automatically on your computer’s hard disk when you visit a site and which contain a unique identification number.
Υοu may find more regarding cookie policy, in our PRIVACY POLICY.
- USE OF THE WEBSITE
5.1 This website can be consulted by recent computers on which the usual software has been installed (browser, operating system, etc.). ΑΝΑΖΩ doesn’t guarantee any compatibility and can never be held responsible in case you can’t, for any reason, use and/or consult (part of) this website.
5.2 This website is put online for informative purposes. You only have the right to consult this website and its contents on a personal basis. Any and all commercial use thereof is expressly excluded.
5.3 It is strictly forbidden to (try to) access, in any way whatsoever and through any and all technical means whatsoever, parts of this website which haven’t been put publicly online. It is also strictly forbidden to change and/or adapt this website and/or to add or remove elements therefrom, in any way whatsoever and through any and all technical means whatsoever.
5.4 You will refrain from any and all acts, through whatever technical means, which could hinder the functioning of this website in any way whatsoever.
5.5 You admit and accept that the concept as well as any and all contents, lay-out, structure, source codes, software, images, pictures, animations, audiovisual works, texts, data, music, information, messages and any and all other parts of this website are and remain ΑΝΑΖΩ exclusive property and are protected by different intellectual property rights (a/o copyright, trademarks, the sui generis right of the producer of a database, etc.). By surfing on this site you acquire no right whatsoever therein.
5.6 The (partial) reproduction, communication, dissemination, sale, distribution, publication, adaptation and/or use, in any way whatsoever, of this website and/or its contents is strictly forbidden. Storing any and all information and/or part of this website in an (electronic) database or otherwise is forbidden, except for the automatic ‘caching’ of said information by your browser.
5.7 When you, as a user and/or visitor, place messages or information on this website, in whatever form, or send them by email, ΑΝΑΖΩ reserves the right to use such messages and/or information freely. You acknowledge that you, as the sender, are solely responsible for the content and security of such messages and/or information. They may be processed non-confidentially by ΑΝΑΖΩ without acknowledgment of any copyright in respect of the sender of such messages and/or information.
- CONDITIONS OF SALE
6.1 Purchasing Eligibility
Only individuals (and not legal entities) who (a) have reached the age of legal majority required to enter into contracts (eighteen in most countries); (b) have legal capacity to enter into contracts; and (c) use a shipping address in the country or countries that we ship to as specified by the Sales Channels, may order products through the Sales Channels. If you are under the age of legal majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and they will be asked to agree to these Conditions of Sale.
By placing an order through the website, you represent and warrant that you are an end-user customer purchasing for your own or another’s personal use and will not deliver, sell or otherwise distribute our products or purchase our products or services for commercial purposes.
6.2 Product Availability
All orders placed through the website are subject to availability and acceptance of such orders by us. Products shown on the website, which cannot be added to the shopping bag, are not available for sale via the website.
Quantity limits may apply in relation to orders for certain products. We reserve the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products.
6.3 Account Registration
To place an order, you may either register and create an online account, or place an order as a guest without creating an online account by selecting the “Guest” option. Where you place an order as a guest, we may still create an account on our internal systems to record your purchase(s).
6.4 Personalized Services
Personalization services (for example engraving or embossing) or other services may be available on a selection of products. If you wish to have your product personalized, please provide the details in the website as requested.
We reserve the right to withhold or refuse acceptance of any order for personalized products, or with a message card, that contains language that is objectionable, unlawful or contrary to our policies. You are responsible for ensuring that any wording you provide for personalizing products is correct.
In addition, orders for personalized products cannot be cancelled and such products that have been personalized in any way or otherwise made to your bespoke specifications cannot be returned to us for exchange or refund as described in these Conditions of Sale. This does not affect your consumer rights (please see the Manufacturer’s guarantee and your legal consumer rights section for further information).
6.5 Payment
We accept the methods of payment identified as part of the order process via the website. Depending upon the means of payment, we may require additional information, including specific forms of identification.
When ordering on the AΝΑΖΩ website, you will need to enter your payment details on the appropriate form. In the case of an order placed by telephone, you will need to communicate to the Client Relations Center your complete payment details. All payment card holders are subject to validation check and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, you will need to contact your card issuer directly to solve this problem.
Other payment methods may also be subject to validation checks and authorization by the payment system providers as well. You expressly authorize us to perform security checks, where we deem necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your payment card details, to authenticate your identity, to validate your payment card, to obtain an initial payment card authorization and to authorize individual purchase transactions.
The full amount of your purchase will typically be blocked on your payment card until your order is shipped, at which point you will be sent a Confirmation of Order & Shipment and your payment card will be charged the applicable purchase price.
Where you use a credit card/debit card or any other instant or early capture payment solution offered on the website as a payment method, the full amount of your purchase may be taken immediately following the placement of your order. Pre-payment shall not impact any of your legal rights under these conditions of sale (including for example any right of refund).
Once your order is shipped, you will be sent a confirmation of order and shipment. If we cannot meet our shipping and/or delivery obligations set out below, we will notify you via e-mail and we will refund the pre-payment without undue delay.
For credit card/debit card, the full amount of your purchase may also be blocked on your payment card until your order is shipped, at which point you will be sent a confirmation of order and shipment and your payment card will be charged the applicable purchase price.
We may accept bank wire transfer for orders at our sole discretion. We do not charge a fee for bank wire transfers for orders made through the website, however, some financial institutions may charge a fee for using a bank wire transfer. We require that all bank wire transfer orders placed by telephone be confirmed through an order approval process. We may acknowledge a bank wire transfer order, but the order will not be processed until the payment has been received and confirmed by us by e-mail. If your wire transfer payment is not credited into our bank account within seven (7) days after you have placed your order, your order will be cancelled.
- RETURN POLICY
The return period is 14 days and starts as soon as you receive your order.
Please note that we cannot accept returns of customized or personalized items.
7.1 Returns Procedure
If you are not satisfied with the ordered item, you can take advantage of the 14-day return policy. Within this period, you can return the item to our offices in Greece (free of charge).
For returns by post, please follow these steps:
Pack the unwanted item(s) in the original packaging with appropriate padding in the ANAZΩ shipping box. Indicate that it is a return on the provided delivery note and include it in the shipping box. Seal the package and attach the supplied return label so that it is clearly visible.
Please note that the return shipment will only be sent free of charge and by registered post if the enclosed label is used.
Product must be returned only in its original status, without damage, modification or alteration.
7.2 Defects
If there is an issue with the ordered item or you have any questions about it, please contact our customer service team by email at info@anazo.gr
7.3 Refunds
After your return has been received by us within the 14-day period, it will be subjected to a comprehensive quality inspection. If we cannot determine any damage or signs of use, we will refund you the selling price.
7.4 Manufacturer’s Guarantee
We are committed to ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.
Selected products are covered by the applicable ANAZΩ Guarantee. If you wish to repair a product covered by the applicable ΑΝΑΖΩ Guarantee, please refer to the applicable ΑΝΑΖΩ Guarantee, and cοntact us at info@anazo.gr for more information.
In your capacity as consumer, you may have legal rights under the applicable law of governing the sale of consumer goods; those legal rights are not affected by these Conditions of Sale or the applicable ANAZΩ Guarantee.
- GENERAL PROVISIONS
If any provision, or part of a provision, of these Conditions are found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Conditions of Sale, and the legality, validity or enforceability of the remainder of the provisions of these Conditions of Sale shall not be affected, unless otherwise required by operation of applicable law.
These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products or services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.
We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.
The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach.
This contract is between us and you. No other person shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient of your gift will have the benefit of the applicable ΑΝΑΖΩ Guarantee.
- CONTACT
If you have any questions or comments about these TERMS OF USE, or matters generally, please contact us at the address and phone number provided below.
ANAZO G.P
MOUNT ATHOS
SAMARADIKO BUILDING
KARYES 60386
Email: info@anazo.gr